EchoBeat Studio - Refund Policy
At EchoBeat Studio, we want you to have complete confidence in your digital purchases. Since all our products are digital and non-physical, we have specific guidelines regarding refunds. Please review the policy below to understand your rights and responsibilities.
Eligibility for Refunds
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Due to the nature of digital products, all sales are final, and refunds are generally not provided once a product has been downloaded or accessed.
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Refunds may be considered in exceptional cases, such as:
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Duplicate purchases made in error.
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Technical issues preventing access to the product that cannot be resolved by our support team.
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A major defect in the product that significantly affects usability and cannot be fixed.
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Refund requests must be submitted within 7 days of purchase.
How to Request a Refund
If you believe you are eligible for a refund, follow these steps:
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Contact Us: Reach out via our Contact Us page with your order details.
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Provide Details: Clearly explain the issue, including proof of the problem (such as screenshots or error messages).
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Await Response: Our support team will review your request and respond within 3-5 business days.
Refund Processing
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If a refund is approved, the amount will be credited back to your original payment method within 5-10 business days.
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Refunds will only be issued for the amount paid; any associated transaction fees may be non-refundable.
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If a refund is granted, you must discontinue all use of the product and delete any copies from your devices.
Non-Refundable Cases
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Change of mind or incorrect product selection.
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Failure to read product descriptions before purchasing.
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Technical issues on the user’s end (e.g., incompatible software or devices).
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Unauthorized purchases made by third parties.
We appreciate your understanding of our digital refund policy. If you have any concerns or need assistance, feel free to contact our support team. Thank you for choosing EchoBeat Studio for your digital music needs! 🎶